The 3 Biggest Problems Greater Dayton Area CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful Greater Dayton Area CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

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There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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Committed, Consistent, Responsive

Since we started using IT Masters as our IT Services Provider, I love the fast and dependable service they continuously provide. If we ever have an issue, they immediately log into our system to correct the issue fast! This saves our agency valuable time, and we can keep working efficiently.

If you are on the fence about choosing IT Masters as your IT firm, we can honestly say we have had no regrets. For 6 years, they have continued to provide exceptional service.

Tim Walker Business Development
Insurance Works

Great Service at Reasonable Prices

IT Masters has provided Insurance Works with great service at reasonable prices ever since we signed on with them — 6 straight years! I can say that we count on them for all our IT needs, including our Voice over IP (VOIP) phone system.

Not only has IT Masters saved us money for our IT services, but they also consistently take care of any issues promptly and keep me well informed throughout the process. With everything they do for our organization, it’s clear that IT Masters genuinely cares about my business and helping it to succeed.

Bill Montgomery Owner
Insurance Works